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Shipping policy

  • We offer flat rate shipping to our customers through USPS, as well as upgraded shipping offerings through UPS.
  • Orders typically ship within 1-3 business days. You will be notified by email when your order ships and provided with tracking information. If you do not receive this email within 1-2 business days of ordering, please check your spam folder.
  • Shipping times vary based on the method of delivery. Holiday volume and carrier issues may result in delays - but generally, orders within the United States are received in 2-7 business days.
  • All prices are shown in US dollars. For conversion, we recommend using something like this currency converter.
  • Incensesticks orders can be shipped to most countries and international shipping prices vary by territory. Please reach out to us for a custom quote. Customers are responsible for the cost of any duties or additional taxes incurred.
  • If you would like to make any modifications to your order, including to the shipping address, please contact us by email ( as soon as possible after placing your order. Unfortunately, once your order has been fulfilled, we are unable to make any further alterations.